Privacy Policy

Last Updated and Effective: January 01, 2024

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This Privacy Policy (the "Policy") applies to all websites, databases, emails, and mobile apps developed and owned by Enterprise Loan Solutions, Inc. and it’s affiliates (collectively "ELS, Inc.," "us," "we," or "our,") (such websites, databases, and mobile apps may be referenced collectively as "site" or "sites" or "Platform Services"). This Policy describes how ELS, Inc. collects, protects, shares, and uses the personal information collected through the use of it’s Digital Mortgage Platform and Platform Services ("Services").

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Statement of the Applicability of the Real Estate Settlement Procedures Act (RESPA) (Regulation X) and the Gramm – Leach Bliley Act (GLBA):

The ELS, Inc. Digital Mortgage Platform ("Platform") generates potential leads for financial institutions ("Lenders") based on neutral criteria from consumers who are engaged in the process of buying a home, applying for or closing a mortgage, or purchasing other services associated with most residential real estate transactions.

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Digital Mortgage Platforms are covered by a 1996 policy statement issued by the Department of Housing and Urban Development (HUD) on Computer Loan Origination Systems or "CLOs" (HUD CLO Policy Statement, 61 FR 29255, June 7, 1996). A CLO Operator ("Operator") may enter data on your behalf into the Platform.

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The Gramm-Leach Bliley Act is a federal law that regulates the use and disclosure of personal information by Lenders.

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Personal information obtained by ELS, Inc. and shared with Lenders is regulated by GLBA. Prospective borrowers grant ELS, Inc. authorization to act as an intermediary between them and a Lender or Lenders to collect and share their personal information.

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Please read the following to learn how we collect, protect, and share and use your information as part of our Digital Mortgage Platform, product, and support services.

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Information We Collect

1. Identifying Information: We collect information that could identify you such as your name, address, telephone number, mobile number, email address, and Social Security Number. We may collect additional information from you about others, including co-borrowers.

2. Property Information: After you have identified a particular property for purchase or if you currently own a property, this information should be entered into the computer system so that a Lender or Lenders can provide you with information regarding the rates and terms of loan products.

3. Other Information: We may need to collect additional information from you to complete certain electronic processes, such as identity proofing, credential analysis or the digital transfer of funds.

 

How We Collect Information

1. Information provided by you: We collect information from you when you or an Operator enters it into the Digital Mortgage Platform in connection with the use of our Services. This information may be collected in person, over the phone or via other means through which you interact with our Services.

2. Information from third parties: We collect information from Operators, Lenders, and ancillary third parties that provide you with products and services for which you have a right to shop. We may collect information through Application Programming Interfaces (APIs) which is a software intermediary that allows applications to communicate with each other. APIs may include cloud servers, mobile apps and web-based services.

3. Information from cookies and other tracking technologies: We use cookies (small files of information that a web server generates and sends to a web browser which stores the cookies they receive for a predetermined period of time), web beacons (data that tracks user activity on websites and emails) and similar technologies to document your preferences, send emails, eSign documents, track the use of our Services, and collect information. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, geocodes, and/or clickstream data. We may combine this automatically collected information with other information we collect about you. You may choose to set your web browser to refuse cookies or alert you when cookies are being sent. If you do so, some of the Services will no longer function.

 

How We Use Information

We may collect information to:

1. Deliver general information to you about settlement service products and services;

2. Provide you with an opportunity to be pre-qualified for a loan by a Lender or Lenders;

3. Provide you with an opportunity to select ancillary services for which you have a right to shop;

4. Provide you with a neutral display of Lenders who can provide you with information regarding the rates and terms of loan products for a particular property so you can choose a loan product;

5. Collect and transmit information to Lender or Lenders displayed on the computer system so that such Lender or Lenders may complete a mortgage loan application;

6. The Digital Mortgage Platform supports the use of certain process efficiencies that facilitate the evaluation of your income, assets and employment information (i.e. Day 1 Certainty®). You will need to provide your consent for your Lender or Lenders to use these digital verification technologies.

7. Provide digital transfer of funds needed for closing;

8. Communicate with you to deliver the products and services you request;

9. Prevent or detect fraud;

10. Improve customer support for all Services and;

11. Comply with applicable laws, regulations, and legal requests.

 

How We Share Your Information

1. ELS, Inc. Affiliates. We share information about you or provided by you with ELS, Inc. affiliates to fulfill any purpose described in this Policy.

2. Platform Participants: When you or an Operator submit a request or use a Service provided through our Platform you direct ELS, Inc. to share information about you or provided on your behalf with participants on the Platform ("Participants"). The Participants that interact with you may retain or use your information whether or not you use their services, and their privacy and information sharing practices are set forth and governed by their respective Privacy Policies. ELS, Inc. may receive information about you from Participants including but not limited to, the amount or disposition of your loan and details about your loan closing. ELS, Inc. and it’s Participants may exchange information about you, your loan terms, and available funds to provide you with information about services and products. ELS, Inc. may use this information to assist with litigation, regulatory requests, law enforcement requests, internal analytics, and other legally permissible purposes.

3. Lenders: We disclose your personal information to Lenders and other third parties on the Platform when you use the Services to submit a request for pre-qualification or a loan, or other products that might interest you. Lenders that interact with you may use/or retain your personal information whether or not you use their services and their handling of your personal information is subject to their privacy policies.

4. Our Service Providers. We disclose your personal information to other companies that provide business, professional, or technical support services to us and/or administer activities on our behalf.

5. Governmental and Public Authorities. We disclose your personal information to government and public authorities as necessary or permitted by the laws of any jurisdiction in which we operate, including in response to a subpoena, court order, investigative demand, request for cooperation from a law enforcement agency, or similar request from a self-regulatory body or government agency.

6. Relevant Third parties in Connection with a Business Transaction. We may disclose or otherwise transfer your personal information to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction as well as in the event of any insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

7. Other Parties. We may disclose your personal information to other parties as we believed necessary appropriate either to (1) comply with applicable law; (2) protect our operations and those of our affiliates; (3) investigate and prevent fraud and other illegal activity; (4) protect our rights, privacy, safety, property, and/or those of others; or (5) allow us to pursue available remedies or limit damages that we may sustain.

8. Miscellaneous Disclosures: We may disclose your personal information for other reasons described at the time of information collection or prior to disclosing your information. Additionally, we may disclose your personal information with your consent or when you direct us to do so. We may deidentify, anonymize, or aggregate personal information and disclose such information to third parties for various purposes as permitted by law.

 

To Limit Sharing

You may opt out of sharing your personal information at any time by clicking "Opt Out".

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You will receive an email confirming that you have opted out of sharing information.

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You may also opt out of sharing your personal information at any time by contacting the ELS, Inc. Compliance Officer at the address or phone number below:

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Enterprise Loan Solutions, Inc. (ELS, Inc.)
Attn: Compliance Officer
3322 Shorecrest Drive
Dallas, Texas 75235
Phone: 800-899-9027

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If you have submitted a request for pre-qualification or a loan application, you must contact the Lender to opt out, pursuant to their Privacy Policy.

 

Accessing and Updating Your Information

Your Information can be accessed through your email inbox with the heading "ELS, Inc."

 

How We Protect Your Information

We maintain physical, electronic, and procedural measures designed to safeguard your information from unauthorized access and disclosure. No system can be completely secure. Therefore, although we take steps to secure your information, we cannot guarantee that your information, or other communication will always remain secure.

 

Changes to this Policy

ELS, Inc. has the discretion to update this Policy at any time. When we do so, we will revise the date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are helping to protect the information we collect. By using our Services, you acknowledge and agree that it is your responsibility to review this Policy periodically and become aware of modifications.

 

Use of Services from Outside the United States

The Site is designed to provide services in the United States. Our Services are governed by the laws of the United States and are intended for use by consumers connected to the internet from a physical location within the United States only. We make no representation that our Services are governed by, or operated in accordance with, the laws of any other nation.

 

Compliance with Children’s Online Privacy Protection Rule

Our Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from individuals under age 18. If we learn we have collected or received personal information from a person under age 18 without verification of parental consent, we will delete the information. To notify us that we might have any information from or about a person under age 18, please contact us at the address below:

 

How to Contact Us.

If you have questions about this Policy, the practices of any ELS, Inc. business or if you wish to opt out of sharing your personal information, please contact us at:

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ELS, Inc.
Compliance Officer
3322 Shorecrest Drive
Dallas, Texas, 75235
Email: PrivacyPolicy@elsapplications.com
Call: 800-899-9027

 

COMMITMENT TO YOUR PRIVACY

This site is owned and operated by Enterprise Loan Solutions, Inc (“Enterprise Loan Solutions”). Enterprise Loan Solutions provides software and services which facilitate the generation of disclosures and closing documents for all 1-4 family residential loan products.  Because we gather certain types of information, we feel you should fully understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather and how we use it.

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Usage tracking

Overall usage statistics according to a user's domain name, browser type, and MIME type by reading this information from the browser string (information contained in every user's browser) are tracked by Enterprise Loan Solutions, Inc. across all sites. Transactional data statistics are also collected in order to facilitate application debugging, as well as internal auditing.

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Cookies

We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You will need to have cookies turned on to use this site.

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USE OF INFORMATION

As stated above, we use information that users voluntarily provide in order to identify our customers, their users, and in the preparation of mortgage documents.  We don't track the usage patterns of individual users, nor will we disclose any information about any individual user except to comply with applicable law or valid legal process or to protect the personal safety of our users or the public.

SHARING OF THE INFORMATION

We will not share information about individual customers or users with any third party, except to comply with applicable law or valid legal process, to protect the personal safety of our users or the public, or those third parties duly authorized by the customer or user.

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SECURITY

Enterprise Loan Solutions, Inc. operates secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

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YOUR CONSENT

By using this site, you consent to the collection and use of this information by Enterprise Loan Solutions, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.